Terms & Conditions
Terms and Conditions
Please read our Terms and Conditions before completing your purchase.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
Signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 101 W Edison Ave Appleton Wisconsin US 54915.
To return your product, you should mail your product to: 101 W Edison Ave Suite #170 Appleton Wisconsin US 54915
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We accept Visa, MasterCard, American Express & Discover credit cards as well as PayPal. We do not take COD payments.
Empire Inks are available for purchase directly through our site or for pickup at our studio location: 101 W Edison Ave Suite #170 Appleton, Wi.
Most products featured in our store are in stock and available for shipping within 5 business days.
Orders are processed most week days. We do not ship on Saturday’s or Sunday's. Orders received after 12PM CT may be processed the next scheduled shipment day.
*Processing times do not include shipping transit times. Processing begins on the first day the order is fulfilled.
Orders will ship via USPS or UPS. UPS does not ship to PO Boxes. If you choose UPS shipping and have a PO Box, we will automatically ship via USPS.
We ship to all US states and territories, Canada, Australia and other select locations worldwide.
If you opt for express or expedited shipping, please make a note when placing your order, otherwise your order will be processed in the order in which it was received.
Ground shipment usually takes 2-3 business days anywhere in the continental US via USPS and slightly longer via UPS. International shipments are typically in transit for 10-14 days.
Failure to provide accurate shipping information to a certified business address will cause a delay in processing and shipping times. If the product was shipped to an incorrect address, the shipment may not be recoverable and the customer will need to create a new order.
All orders placed outside of the US are subject to customs, duty and reception fees.
If you placed an international order, you are at the will and mercy of customs in your country. They may hold your package for a day, a week, a month or longer. If your package has been held for at least 30 days, contact us directly at firstname.lastname@example.org to file a claim and have your package resent. Please include your order number with the claim.
Tracking information and shipping details will be automatically sent once the order is fulfilled. USPS and UPS usually update their systems by 6pm or on the next business day.
If you did not receive tracking information for your order, please contact us at email@example.com and include “Tracking + Your Order #” in the subject line.
INSPECT PACKAGE AND CONTENTS BEFORE USING
We encourage you to open and inspect your package and check for damage as soon as you open the box. If there is damage to your order, we ask that you take a photo of the damaged item and it’s packaging. You must notify us within ten business days of the package being delivered. If you do not contact us to file a report within the allotted time frame, the damaged product becomes non-replacable.
Empire Inks are only available for sale to licensed professional artists working in a shop / studio or to licensed distributors. We do not send packages to residential locations unless arranged prior to the order being placed. Expect a delay in processing time if you ordered to your house instead of your place of employment.
***If you placed an order and are not licensed or your shop/studio cannot be confirmed, your order will be canceled immediately and your account disabled. You will be charged a 20% or $50 (the smaller amount) service and restocking fee.
We offer wholesale pricing on bulk purchases by qualified suppliers with minimum purchase requirements. We do not sell to third parties. For more information about becoming a licensed distributor, please contact us directly at firstname.lastname@example.org